We kindly inform you that GPS have a cancellation and non- attendance policy which includes a cancellation fee. In summary the cancellation policy is as follows:
If you wish to cancel a lesson a minimum of 48 hours prior notice is required. Cancellations made by you must be made directly between you and your instructor by telephone. If you do not give at least 48 hours’ notice of cancellation you will be charged a late cancellation fee of $40.00.
In the event of a booked weekday driving test you are required to give 72 hours’ notice of cancellation. If you do not give at least 72 hours’ notice of cancellation you will be charged a late cancellation fee of $40.00.
Lateness and non-attendance
If you arrive late for a lesson, the instructor will only be able to offer you the balance of the lesson time remaining because they may have other booked lessons and time does not allow them to extend your lesson time further.
If you do not attend a lesson and fail to show up on the day, you will be charged the full lesson cost.
Unpaid lesson fees or late fees
All significant amounts of money left unpaid may be pursued through a relevant debt collection agency where further charges may apply for the administration and collection of late fees conducted by a third party. This applies for customers failing to meet their agreed obligations under our GPS Policy for non-payment of lessons completed, late cancellation of driving lessons or driving tests and after all reasonable steps have been taken to recover the outstanding amount.
In the event of an exceptional circumstance, it is at the trainer’s discretion to waiver this fee.